All sales are final. We do not offer refunds or exchanges on any of our products regardless of whether they have been used or not. Please choose carefully. If you have any questions about our products, please contact us by email before placing an order.
Our products may require maintenance or minor adjustments. This does not mean that the product is defective.
1-Day Warranty, DOA and Wrong Item Claims
Please contact our customer service team by email at with a description of the problem along with your order number (by the allotted time listed below). Your order number can be found on the upper right corner of your receipt. If the issue cannot be resolved by email, we will send you instructions on how to send the item back for replacement along with a return authorization (RMA) number. Replacements are ONLY shipped after the defective item are shipped back to us. "Dead on Arrival" (DOA) and "Wrong Item" claims must be reported to us within 24 hours from the delivery time. "1-day Warranty" claims must be reported to us within 1 day from the delivery date.
Your package must be postmarked within 5 days of receiving your return authorization (RMA) number. We will only replace defective items with working items of the same model.
Customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. Shipping cost incurred are non-refundable. All replacement/repaired products are shipped USPS first class. We recommend using delivery confirmation/tracking when shipping packages to us.
Dead on Arrival (DOA)
Mods, Atomizers and Clearance items (excluding eLiquids) are only covered by our DOA warranty. DOA items must be reported to us within 24 hours of receiving them.
Order Cancellation Policy
Please submit any cancellation via Phone call to +2 01004000221. Once the order has been shipped, we will not be able to cancel your order.
We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.